Review Management
31 articles
How do I respond to reviews from my Birdeye account?This article will help you get gain more insight into responding to reviews right from your Birdeye Dashboard.
How can I monitor new reviews in real-time (Run Manual Refresh)?This article will help you in monitoring new reviews and will familiarize you with the function of the refresh button under review monitoring.
How do I run filters within reviews tab? How can I view reviews I have responded to?This article explains the process to run filters within the reviews tab.
How do I set up auto-response rules within my Birdeye account?This article shows you how to set up auto-response rules within your Birdeye account.
Can we keep the reviews that have been written on Birdeye (Birdeye Certified reviews)?
Why are my Google Seller Rating stars not showing up?Learn why your Google Seller Rating stars might not be showing up.
How do I create a ticket from a review?This article will walk you through the steps of creating a ticket from a review within your dashboard.
How do I reassign reviews to their correct location within Birdeye?
What happens if someone does not click the review link and responds to the text message instead?
How does Birdeye help businesses to manage their brand reputation?FAQ
How to manually refresh Sikka to re-start sending review requests.
Overcoming short URL failure issues in review request text on Verizon
Why do I see a difference in review count and review rating between Birdeye vs review site?Learn why you might see a difference in your review count and review rating between Birdeye and other review sites.
Why are my customers not receiving review requests via text?This article will walk you through how you can troubleshoot why your customers aren't receiving SMS review requests.
How to encourage customers to provide feedback?
How can I download a copy of my reviews?This article will familiarize you with the way you can download the reviews report in Excel format from the Birdeye dashboard.
Can I delete a review in Birdeye, and what is in the archived section?Learn whether you can delete a review in Birdeye and what resides in the archived section.
How many review requests should I be sending out at one time?
How do I tag a review?This article will help you understand how to tag reviews and will walk you through the steps to tag reviews in your dashboard.
What is 'Direct Feedback' within Birdeye?This article explains what 'Direct Feedback' within Birdeye means.
Does the business' response to a review on review sites get aggregated to Birdeye?FAQ
How can I manage or improve my brand reputation?FAQ
How does review generation within Birdeye work?Learn how review generation within Birdeye works.
Review management on autopilotLearn how to manage your business reviews within Birdeye.
How to remove third-party account access from Google?
How do I create a QR code to generate reviews?Learn how to create QR codes to generate reviews in Birdeye.
How do I respond to reviews from my Birdeye account using AI-assisted review responses?Learn how to use AI-assisted review responses in Birdeye to reply faster and more consistently.
All about Birdeye ReviewsHere's everything you need to know about Birdeye Reviews.
Aggregated Client Reviews
Birdeye's Commitment to Yelp Review Compliance: Understanding Our No-Solicitation Policy
How to Manage Yelp Reviews Using Birdeye