Birdeye seamlessly integrates with your social media pages for every business location to help promote brand content. Once integrated, the link created between your social channels will help automate the following functions from your Birdeye account:
Promoting your best reviews collected from other review sites and publishing them as posts on your company's Facebook pages right from your Birdeye account.
The integration with your Facebook account allows Birdeye to fetch reviews from your integrated Facebook pages to make it available within your Birdeye account.
Once integrated, you will have the ability to respond to business reviews posted on your Facebook pages within your Birdeye account.
It also gives you the ability to publish branding content on your Facebook page(s) with ease. After publishing the branding content on your Facebook page(s), you will have the ability to engage with your followers within your Birdeye account.
NOTE:
Every business needs to follow a two-tier process to fetch reviews from their Facebook page(s).
Tier-1: Add your Facebook page(s) to review monitoring.
Tier -2: Integrate the Facebook page with Birdeye.
To learn how to add your Facebook page to review monitoring, read the help center article: How do I add or delete a review site from monitoring?
Integrating Facebook Page
To integrate your business' Facebook page(s) with Birdeye, follow these steps:
Click on the ‘Settings’ tab on the left navigation rail.
Click on the ‘Integrations’ tab.
Select the ‘Facebook’ option.
On the new screen, click on the ‘Connect’ button.
Birdeye will now prompt you to log into your ‘Facebook account.
If you are already logged in, click the ‘Blue button’ to continue.
NOTE:
If you want to integrate a different Facebook page from the one you're currently logged into, you need to first log out of your current Facebook page. Then, log in using the credentials of the Facebook page you want to integrate.
You will now see all the pages associated with your Facebook account. Select the pages you want to integrate with Birdeye and click on the ‘Next’ button.
Accept the permission settings.
Click on the ‘Done’ button to proceed.
NOTE:
All the permissions on this page are turned to ‘Yes’ by default and are mandatory for a successful setup.
Once the ‘Reviews App’ is linked to Birdeye, a notification will appear on the next screen.
Complete the integration, click on the ‘OK’ button to proceed.
Birdeye will now attempt to fetch the pages associated with your account.
Select the Facebook pages you want.
Click the ‘Add’ button to connect the pages with Birdeye.
The selected pages will be now successfully connected.
View the ‘Connected’ status next to the pages you had chosen.
NOTE:
A ‘Green dot' appearing next to the page name indicates that the page is successfully mapped and a ‘Red dot' indicates an integration error.
Save, Facebook page(s) will be integrated with Birdeye.
IMPORTANT:
If your business' Facebook account is managed by a separate entity, and you wish to allow them to integrate the Facebook page with Birdeye, you need to generate a social connect URL. You can then share the URL with the marketing agency or freelancer who manages your Facebook account. It helps them connect your business' Facebook pages with Birdeye without logging into the account.
To learn more about generating a social connect URL, read the help center article: How to generate social connect URLs?
Mapping Facebook Pages
Once you have integrated all the Facebook pages with Birdeye, it is now important to ensure that each page is linked to the correct Birdeye location.
NOTE:
In a single-location account, the Facebook page will be automatically mapped to the location.
After the Facebook pages are successfully integrated, you can map the pages with their respective locations.
Navigate to the location with which you want to map a page.
Click on the corresponding ‘Select page’ drop-down menu.
Select the page you want to map with the location from the list of all connected pages.
View the page(s) mapped with the corresponding business location(s).
NOTE:
If there is a mismatch between the location information added on the Facebook page and the location added on Birdeye, you need to confirm whether you still want to map the page.
A ‘Green dot' next to the page(s) indicates that the integration is live, and a ‘Red dot' indicates a broken integration.
Integrating More Pages
In case you wish to connect more Facebook pages with Birdeye in the future.
Click on the ‘Manage Facebook pages’ button on the right.
Click on the ‘Add Facebook page’ button.
Click on the ‘Edit settings’ button when a pop-up window appears,
IMPORTANT:
While you are in the process of adding new/additional Facebook pages, the integrated pages will be pre-selected by default. Here, select the new pages you want to integrate with Birdeye. If any integrated page(s) are unchecked at this point, the integration for those pages will become invalid, and a reconnect notification will appear within Birdeye.
Removing A Single Page
To remove the integrated social page(s) from your account.
Click on the ‘Manage Facebook pages’ button.
On the new screen, hover over the page you want to remove.
Click on the corresponding ‘Remove’ button.
Removing Multiple Pages
To remove multiple pages.
Click on the ‘Actions’ drop-down button.
Select the ‘Remove’ option.
Select the pages and click on the ‘Remove’ button.
When a pop-up window appears, click on the 'Remove' button.
Benefits
Access my Birdeye account.
Optimize business listings.
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