Birdeye offers you language support so you can speak your customers' language across the globe.
With BirdAI,
Go global and multilingual without adding costs
Translate reviews from any language to English
Respond to reviews in your customers’ language by translating your English responses to the original review language before posting it.
To translate reviews and responses using BirdAI, follow these steps:
Step 1- Login into your Birdeye account. Go to the ‘Reviews’ tab in the left navigation rail.
Step 2- If you find a review in a language that is not in English, you can click on ‘Translate to English’ and you should be able to see the translated version of the review in English.
Step 3- To switch back to the original language, Click on ‘View original’ option.
To translate your response in the reviewer’s language:
Step 1- Type the response in the review reply text box or generate a response using AI. To know how, refer to the help center article: How do I respond to reviews using BirdAI?
Step 2- Click the ‘AI’ icon and select ‘Translate to French.’
This example details out the steps for a French review. You may see another language name based on the language of the review that shows up in your account.
Step 3- After clicking ‘Translate to French,’ the text starts getting translated. Once done, click ‘Post reply’ to post a reply in the reviewer’s language.
In case you do not translate the reply to the reviewer’s language, you get an alert before the reply gets posted. This is to ensure that you have not skipped the translation by mistake. You can still proceed to post without translating.
Also, this translation capability is available on mobile as well.