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Birdeye provides a template management system for businesses, allowing them to create intuitive templates for campaigns and automations within their Birdeye account. Within your Birdeye account, a 'Review request email' and a 'Review request text' template are available by default.

It allows you to choose up to three review sites where you want your customers to leave reviews.

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To add or update review resources, follow the below steps:

1. Navigate to the ‘Campaigns’ tab, and click on the ‘Templates.’

2. Click on the ‘Email’ option.

3. Click on the template whose review sources you want to update.

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4. Once the template appears on the screen, scroll down to the review sources. You must check the box next to it to select that particular source.

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You can only choose up to three review sources. If you choose more than three, a pop-up window will appear on your screen, as shown in the image below.

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5. To change the order of the sites, you can drag and drop the buttons and arrange them in the order you want. To view the selected review site's URLs for all the locations of the business, click on the corresponding 'See URLs for all locations' button.

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This section's list of review site options is being pulled in from the 'Review Monitoring' section. If you want to add a review site, read this help center article: How do I add or delete a review site from monitoring?

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6. Click the ‘Save’ button on the top-right of your screen to save your preferences.

Follow the abovementioned steps for adding or updating the review sites for text templates. Instead of selecting ‘Email’, select ‘Text.’

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You must update the review sources on both ‘On iOS’ and ‘On Android.’

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You can only choose up to four review sources. If you choose more than four, a pop-up window will appear on your screen, and you will not allow saving your preferences.

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