With Birdeye, staying in touch with your customers is easy. Birdeye gives you the ability to add, edit, delete and even download an entire list of your contacts from your account effortlessly. All the contacts will be downloaded in an Excel sheet.

To download contacts from your Birdeye account, click on the 'Contacts' tab on the left navigation rail.
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Delete

If you have subscribed to Webchat, the 'Contacts' page will show all the leads and customers for your business. To learn more, read the help center article: How are leads generated within my Birdeye account?

On the new page, click on the 'More' drop-down menu and select the ‘Download contacts' option.

A message appears on the top indicating that the contacts list will be downloaded in an Excel file.

Now, an Excel file will get downloaded to your system with all your contacts from the Birdeye account. A success notification would be displayed at the top of the Birdeye contacts page.

You can also use filters to download a few selected contacts filtered on the basis of 'Last activity', ‘Status’, ‘Contact source’, ‘Contact Tag’ and 'Assisted by'. While on the 'Contacts' page, go to the 'Filter by' section on the right and click on the 'See all filters' button to view more filters. Now, you can apply new filters and download the contacts.

Delete

Only the filtered contacts visible on the screen will be downloaded.