Each social media channel has its own channel or API limitations, which may affect publishing to social channels through the Birdeye dashboard.
If the internal specifications for each social media page are not adhered to, the content/media will not be posted for that channel.
NOTE:
If the media uploaded does not adhere to the social channel's internal specifications, an error icon will be displayed on the attached image.
The limitations of different social media channels can be broadly classified into three categories: Text (character limit), Image specification, and Video specification. If more than one social channel is selected for posting the content, the limit of characters, images, and size would be the minimum of all the selected channels.
Channel | Text {character limit} | Multiframe | GIF | Video Thumbnail | Image {Size, Pixel, Aspect ratio} | Video {Size, Duration, Aspect ratio} | Max attachment allowed | MOV extension |
1500 | Not Supported | Not Supported | Not supported |
Image size: 10 KB: 5 MB, Image min-width: 250, Image min-height: 250, JPEG not supported
|
| 1 | Not Supported | |
5000 | Supported | Supported, Max GIF: 1 | Supported | Max image Size: 4 MB except PNG, for which size is 1 MB | Video size: 250 MB, Max Video duration: 4h 1min | 10 | Supported | |
X | 280 | Supported | Supported, Max GIF: 1 | Not supported | Max image Size: 5MB | Max Video duration: 2 min 20s | 4 | Supported |
3000 | Supported | Supported | Not supported |
Image Size: 5MB, Max pixel: 6,012 x 6,012px, Max image aspect ratio: 3, Min image aspect ratio: 0.66
| Video size: 200 MB, Video duration: 15min, Min video aspect ratio: 0.3, Max video aspect ratio: 2.4 | 9 | Not Supported | |
2200 | Supported | Not supported | Not supported | Max image size: 8 MB, Min image aspect ratio: 0.8, Max image aspect ratio: 1.91 | Max video size: 100 MB, Min video duration: 3 sec, Max video duration: 60 sec, Min video aspect ratio: 0.8, Max video aspect ratio - 1.77 | 10 | Supported | |
YouTube | - | - | - | Supported | Not Allowed | Max video: 250 MB, Max video duration: 12 Hr | 1 | Supported |
TikTok | 2000 | - | Not supported | Not supported | Not Allowed | Max video size: 500 MB. | 1 | Supported |
NOTE:
Both videos and images cannot be published together on any social channel except Instagram.