You need to be a registered user in order to access your Birdeye account. Your user access can be of three types depending on your job profile and access privileges granted to you by the owner of the account.
TYPES OF USERS:
Owner: Has unrestricted access to the entire portal. The owner is typically the business owner in an SMB setting or a departmental head in enterprise businesses.
Administrator (Admin): An administrator cannot add or remove an owner from the account, nor can he/she access the billing section of the portal. Other than that, he can do all other activities within the account. An administrator is typically someone who takes care of day to day tasks within the Birdeye platform
Guest: A guest is someone who has 'read-only' privileges on the platform. Typically, someone, you wish to grant 'observation' rights only. This person will not be able to make any changes to the platform.
For example, a guest can not update review ‘goal’ or ‘disable’ listings but will be able to search within reviews or even download an Excel with data on his/her computer from the Birdeye dashboard. A 'Guest' user will not have access to the 'Settings' tab. A summer intern in a marketing department would be a good example of a 'Guest' user.
For detailed instructions on how you can add users to your account refer to this help center article: How do I add new users to the Birdeye dashboard?
USER PRIVILEGES IN MULTI-LOCATION ACCOUNTS
In a multi-location account, users (Owner, Admin, or Guest) can be added at two levels
Enterprise level
Location level
Here is a look at what privileges each type of user has when added at an 'Enterprise' level or 'Location' level.
User added at 'Enterprise' level
| Owner | Admin | Guest |
Automatic access to all locations under multi-location/enterprise account | ✔ | ✔ | ✔ |
Automatic access to new locations added in the future | ✔ | ✔ | ✔ |
Can view/respond to Inbox messages | ✔ | ✔ | ✘ |
Can be added as a team member | ✔ | ✔ | ✘ |
User added at one or more 'Location level'
| Owner | Admin | Guest |
Access at a 'Location' level and will only be able to view locations to which the user is added. | ✔ | ✔ | ✔ |
Automatic access to new locations added in the future | ✘ | ✘ | ✘ |
Can view/respond to Inbox messages | ✔ | ✔ | ✘ |
Can be added as a team member | ✔ | ✔ | ✘ |
Can add/manage users to specific locations | ✔ | ✔ | ✘ |
USER PRIVILEGES IN RESELLER/CHANNEL PARTNER ACCOUNT
In a reseller account too, users (Owner, Admin, or Guest) can be added at two levels
Reseller level
Business/Enterprise level
Here is a look at what privileges each type of user has when added to the 'Reseller' level or to the 'Business/Enterprise' level.
User added at 'Reseller' level
| Owner | Admin | Guest |
Show up as visible user under Account>user tab | ✔ | ✔ | ✔ |
Automatic access to all businesses under reseller account | ✔ | ✘ | ✘ |
Automatic access to any new business added to reseller account | ✔ | ✘ | ✘ |
User added at 'Business/Enterprise level' in reseller account
| Owner | Admin | Guest |
Show up as visible user under Account>user tab | ✔ | ✔ | ✔ |
Automatic access to reseller level view | ✘ | ✘ | ✘ |
Automatic access to any new business added to reseller account | ✘ | ✘ | ✘ |
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